Frequently Asked Questions

Our machine learning algorithms achieve high accuracy rates in predicting member churn, typically identifying at-risk members with precision rates above industry standards. The exact accuracy depends on factors such as data quality, member base size, and historical patterns. During our initial assessment, we provide specific accuracy metrics based on your gym's data profile.

Our predictive models continuously learn and improve as they process more data from your gym, leading to increasingly accurate predictions over time. We also provide confidence scores for each prediction to help you prioritise your retention efforts.

Implementation typically takes 2-4 weeks depending on your existing systems and data complexity. The process includes data integration setup, dashboard configuration, team training, and testing phases.

Our implementation timeline includes: initial data assessment (3-5 days), system integration (1-2 weeks), dashboard customisation (2-3 days), staff training (1-2 days), and go-live support. We work closely with your team to ensure minimal disruption to your daily operations.

Yes, neuroprorixum is fully GDPR compliant. All data processing occurs within EU data centres, and we implement privacy by design principles throughout our platform. We have comprehensive data protection measures including encryption, access controls, and regular security audits.

We provide data processing agreements that clearly define our role as a data processor, include all required GDPR clauses, and ensure your gym maintains full control over member data. Our platform also includes tools to help you manage data subject rights requests efficiently.

neuroprorixum integrates with most popular gym management systems through APIs and data connectors. We support major platforms commonly used in the European fitness industry, including cloud-based and on-premise solutions.

If your current system isn't directly supported, we can often create custom integrations or work with data exports. During our initial consultation, we assess your current technology stack and provide specific integration recommendations and timelines.

Yes, we offer a comprehensive demo and pilot programme for qualified prospects. This includes a personalised demonstration using sample data relevant to your gym type, followed by a limited pilot implementation with a subset of your member data.

The pilot programme typically runs for 30 days and includes basic churn predictions, sample retention campaigns, and access to our core dashboard features. This allows you to evaluate the platform's effectiveness with your actual member data before making a full commitment.

We provide comprehensive support including technical assistance, training, and strategic guidance. Our support team includes data analysts, technical specialists, and fitness industry experts who understand both the technology and business aspects of gym operations.

Support options vary by subscription level and include email support, phone consultations, video training sessions, and for enterprise clients, dedicated account management. We also provide extensive documentation, video tutorials, and regular webinars on analytics best practices.

For gym chains and multiple locations, we offer enterprise pricing with volume discounts and centralised management features. Pricing is typically based on total member count across all locations, with additional discounts for larger member bases.

Enterprise features include consolidated reporting across all locations, centralised user management, location-specific analytics, and the ability to compare performance between different sites. We also provide dedicated account management and priority support for multi-location clients.

You maintain full ownership of your data at all times. Upon subscription cancellation, we provide a complete data export in standard formats, including all historical analytics, reports, and processed insights. We then securely delete all your data from our systems within 30 days of cancellation.

During the transition period, we offer support to help you migrate data to alternative systems or internal storage. We also provide documentation to help you understand the data structure and continue using the insights independently.